Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Bank rating questionnaire

How competitive their rates are?:
* Included in the calculation of the overall rating
  • [ 5 ]  Always have the best rates
  • [ 4 ]  Mostly have competitive rates
  • [ 3 ]  Average
  • [ 2 ]  Bellow average
  • [ 1 ]  Insane!
Rate their support/assistance:
* Included in the calculation of the overall rating
  • [ 5 ]  Quick, simple and efficient
  • [ 4 ]  Mostly OK
  • [ 3 ]  Average
  • [ 2 ]  Outsourced to nonprofessionals
  • [ 1 ]  Non-existing/I am still waiting for someone to answer
Rate on-line access:
* Included in the calculation of the overall rating
  • [ 5 ]  Superior and simple
  • [ 4 ]  Good
  • [ 3 ]  Average
  • [ 2 ]  I cannot figure out how to use their on-line services
  • [ 1 ]  This institution doesn't support on-line banking
Banking fees and charges:
* Included in the calculation of the overall rating
  • [ 5 ]  Minimal
  • [ 4 ]  Could be lower
  • [ 3 ]  Average
  • [ 2 ]  I am not happy
  • [ 1 ]  They are greedy/took away everything I had
Rate your satisfaction with services and products:
* Included in the calculation of the overall rating
  • [ 5 ]  They provide all types of financial services/products
  • [ 4 ]  Most
  • [ 3 ]  Same as all the other banks
  • [ 2 ]  It's good for only basic stuff
  • [ 1 ]  Insane!
How convenient is access to their products and services?:
* Included in the calculation of the overall rating
  • [ 5 ]  I can use their services everywhere and quickly
  • [ 4 ]  Usually I can reach them
  • [ 3 ]  Average
  • [ 2 ]  It's a problem to locate this bank
  • [ 1 ]  I don't know where to find them
Do you trust this financial institution?:
* Included in the calculation of the overall rating
  • [ 5 ]  I have full confidence in them
  • [ 4 ]  Mostly
  • [ 3 ]  I don't have an opinion
  • [ 2 ]  Rarely
  • [ 1 ]  Never

Branch rating questionnaire

How often do you visit this branch?:
* Not included in the calculation of the overall rating
  • [ 5 ]  Almost every day
  • [ 4 ]  Sometimes
  • [ 3 ]  Never heard of them
  • [ 2 ]  Unfortunately and hopefully never again
  • [ 1 ]  Unfortunately very often
Overall Quality of Service: Ability to perform the promised service
* Included in the calculation of the overall rating
  • [ 5 ]  Excellent
  • [ 4 ]  Very good
  • [ 3 ]  Good
  • [ 2 ]  Needs improvement
  • [ 1 ]  Very poor
Waiting time:
* Included in the calculation of the overall rating
  • [ 5 ]  Always fast and punctual
  • [ 4 ]  Usually fast
  • [ 3 ]  Satisfactory
  • [ 2 ]  Could be faster
  • [ 1 ]  They are always waisting my time
Working Hours:
* Included in the calculation of the overall rating
  • [ 5 ]  Long
  • [ 4 ]  Longer then other bank branches
  • [ 3 ]  Average
  • [ 2 ]  Could be longer
  • [ 1 ]  Very short
How would you rate their employees?:
* Included in the calculation of the overall rating
  • [ 5 ]  Skilled, knowledgeable, excellent
  • [ 4 ]  Good
  • [ 3 ]  Not Sure
  • [ 2 ]  Not very useful
  • [ 1 ]  Incompetent and lazy

Rating scheme

We use the following scheme to convert the number scale into descriptive ratings:

4.75 – 5.00

Superior

4.25 – 4.75

Excellent

3.75 – 4.25

Very good

3.25 – 3.75

Good

2.75 – 3.25

Not bad

2.25 – 2.75

Questionable

1.75 – 2.25

Very bad

1.25 – 1.75

Extremely bad

0.00

Not rated yet

All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.