Rating calculations

Here's an explanation of how our rating system works.

The rating scale goes from 1 (lowest) to 5 (highest).

Bank rating questionnaire

How competitive their rates are?:

• [ 5 ]  Always have the best rates
• [ 4 ]  Mostly have competitive rates
• [ 3 ]  Average
• [ 2 ]  Bellow average
• [ 1 ]  Insane!

Rate their support/assistance:

• [ 5 ]  Quick, simple and efficient
• [ 4 ]  Mostly OK
• [ 3 ]  Average
• [ 2 ]  Outsourced to nonprofessionals
• [ 1 ]  Non-existing/I am still waiting for someone to answer

Rate on-line access:

• [ 5 ]  Superior and simple
• [ 4 ]  Good
• [ 3 ]  Average
• [ 2 ]  I cannot figure out how to use their on-line services
• [ 1 ]  This institution doesn't support on-line banking

Banking fees and charges:

• [ 5 ]  Minimal
• [ 4 ]  Could be lower
• [ 3 ]  Average
• [ 2 ]  I am not happy
• [ 1 ]  They are greedy/took away everything I had

Rate your satisfaction with services and products:

• [ 5 ]  They provide all types of financial services/products
• [ 4 ]  Most
• [ 3 ]  Same as all the other banks
• [ 2 ]  It's good for only basic stuff
• [ 1 ]  Insane!

How convenient is access to their products and services?:

• [ 5 ]  I can use their services everywhere and quickly
• [ 4 ]  Usually I can reach them
• [ 3 ]  Average
• [ 2 ]  It's a problem to locate this bank
• [ 1 ]  I don't know where to find them

Do you trust this financial institution?:

• [ 5 ]  I have full confidence in them
• [ 4 ]  Mostly
• [ 3 ]  I don't have an opinion
• [ 2 ]  Rarely
• [ 1 ]  Never

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Branch rating questionnaire

How often do you visit this branch?:

• [ 5 ]  Almost every day
• [ 4 ]  Sometimes
• [ 3 ]  Never heard of them
• [ 2 ]  Unfortunately and hopefully never again
• [ 1 ]  Unfortunately very often

Overall Quality of Service: Ability to perform the promised service

• [ 5 ]  Excellent
• [ 4 ]  Very good
• [ 3 ]  Good
• [ 2 ]  Needs improvement
• [ 1 ]  Very poor

Waiting time:

• [ 5 ]  Always fast and punctual
• [ 4 ]  Usually fast
• [ 3 ]  Satisfactory
• [ 2 ]  Could be faster
• [ 1 ]  They are always waisting my time

Working Hours:

• [ 5 ]  Long
• [ 4 ]  Longer then other bank branches
• [ 3 ]  Average
• [ 2 ]  Could be longer
• [ 1 ]  Very short

How would you rate their employees?:

• [ 5 ]  Skilled, knowledgeable, excellent
• [ 4 ]  Good
• [ 3 ]  Not Sure
• [ 2 ]  Not very useful
• [ 1 ]  Incompetent and lazy

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Rating scheme

We use the following scheme to convert the number scale into descriptive ratings: